Overview
Administrator guide for setting up on-call management in Harness AI SRE, including schedules, escalation policies, alert rules, and team configuration.
Integrate with the Service Directory
Connect Harness CD services to the AI SRE on-call system for automatic service-to-team mapping.
Configure On-Call Schedules
Build and manage on-call rotation schedules in Harness AI SRE, including rotation patterns, overrides, and external imports.
Configure Escalation Policies
Create multi-level escalation policies in Harness AI SRE to ensure incidents always reach a responder.
Configure Alert Rules
Set up automatic alert routing rules in Harness AI SRE to page the correct on-call team when monitoring alerts fire.
Configure On-Call Teams and Routing
Configure User Groups as on-call teams, assign service ownership, and set up personal notification preferences in Harness AI SRE.
Configure Service Paging Webhooks
Configure service paging webhooks and email integration to trigger on-call notifications from external monitoring tools and systems.